Frequently Asked Questions
Everything you need to know about SVR's dermatological skincare and services.
What is the delivery timeline for my SVR order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.
Are SVR products suitable for sensitive skin?
Yes, SVR is a dermatological laboratory specializing in sensitive skin. Our formulas contain high concentrations of active ingredients while maintaining optimal tolerance for even the most reactive skin types.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our customer service team to initiate a return request.
Do you test your skincare products on animals?
No, SVR does not test any of its products or ingredients on animals, in compliance with European regulations.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I determine which SVR range is right for my skin concern?
You can use our online skin diagnostic tool or browse our collections categorized by concern, such as Sebiaclear for acne-prone skin or Ampoules for targeted anti-aging.